Privacy Policy

Effective Date: 01 May 2026

1. Introduction

SupplySure ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our Services, you consent to the collection and use of your personal information as described in this Privacy Policy.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our functions and activities.

2.1 Types of Information Collected

Contact Information: Name, email address, phone number, postal address
Identity Documents: Copies of licences, certifications, or identity documents (including photographs or scanned images)
Account Information: Username, password, user preferences, and profile details
Payment Information: Credit card details and billing information (processed by third-party payment providers)
Usage Data: IP address, browser type, access times, pages viewed
Device Information: Hardware model, operating system, and browser version
Business Information: Company name, ABN, industry category, and compliance-related documents

2.2 How We Collect Information

Directly from you when you register, complete forms, or upload documents
Automatically through cookies and tracking technologies
From third parties where you have consented or where permitted by law

3. Use of Personal Information

We use personal information for the following purposes:

Providing, operating, and maintaining the Services
Processing transactions and sending confirmations or invoices
Communicating with you regarding your Account, responses, or support requests
Improving our Services through testing, research, and analytics
Ensuring security and preventing fraud
Complying with legal obligations and enforcing our Terms
Facilitating connections between Organisations and Suppliers

4. Disclosure of Personal Information

We may disclose personal information to:

4.1 Service Providers

Third-party vendors who perform services on our behalf, including:

Payment processing
Data analysis and hosting
Email delivery
Customer support

4.2 Business Partners

Partners who collaborate with us to provide or improve the Services, subject to confidentiality obligations.

4.3 Other Users

Supplier information may be shared with Organisations who have invited or are connected to that Supplier.
Organisation information may be visible to Suppliers they invite or connect with.
Public supplier profiles may be visible to other platform users.

4.4 Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, use, or disclosure, including:

Encryption of data in transit using TLS/SSL
Access controls and authentication requirements
Regular security assessments

While we take these precautions, no system is completely secure. We will notify you and relevant authorities of any data breach that is likely to result in serious harm, in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

6. Data Retention

We retain personal information for as long as necessary to provide the Services and fulfil the purposes outlined in this Privacy Policy, or as required by law.

6.1 Specific Retention Periods

Active Account Data: Retained while your Account is active
Inactive Accounts: Retained for 12 months after last activity, then deleted unless legally required
Financial Records: Retained for 7 years as required by Australian tax law
Compliance Documents: Retained according to the Organisation's subscription and applicable legal requirements

6.2 Deletion

Upon Account deletion or termination, personal information is retained for 60 days to allow data extraction, after which it is permanently deleted except where law requires retention.

7. Access, Correction, and Deletion

7.1 Access and Correction

You have the right to access and request correction of your personal information. Contact us at hello@supplysure.net to make a request.

7.2 Deletion

You may request deletion of your personal information. We will comply unless we are required by law to retain it.

7.3 Data Portability

Where technically feasible, we will provide your personal information in a structured, commonly used, and machine-readable format upon request.

7.4 Withdrawal of Consent

You may withdraw consent for certain processing activities. Withdrawal does not affect the lawfulness of processing before withdrawal.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain session state and authentication
Analyse usage and improve the Services
Remember preferences and settings

8.1 Types of Cookies

Essential Cookies: Required for basic platform functionality
Analytics Cookies: Help us understand how users interact with the platform, including via Google Analytics
Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

9. Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Transfers

We primarily store and process data in Australia. If we transfer personal information overseas, we ensure appropriate safeguards are in place consistent with the APPs.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date and notify active users via email of material changes.

12. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us at hello@supplysure.net. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

For privacy-related questions or requests, contact:

Email: hello@supplysure.net

Last Updated: 28 April 2026